Answer calls in your business’s name, capture the job details, and book an available time while you keep working.
Built around your hours, service area, and call rules.
Name, service address, and what’s going on.
Check the address against your service area.
Find an open time on your calendar.
Confirmation prepared.
A familiar greeting, even when you’re busy.
Understand the job and check your service area.
Use available times and your escalation rules.
An illustrative after-hours heating inquiry.
Illustrative transcript · no audio
Set the boundaries. Keep control of what happens next.
Set your business hours and after-hours rules.
Check each job against your service area.
Book available times from your connected calendar.
Set when to reach a person and how to route urgent calls.
Clear answers for owners who need to know what happens when the call comes in.
Read about securityYes. You can forward your existing number to your receptionist. We check the routing and backup number with you during setup before you go live.
Citigen checks available times in your connected Google Calendar or Cal.com, follows your booking rules, and confirms the selected appointment. Your team can review bookings in the dashboard.
It follows your transfer rules and rings your team, or captures a follow-up request with the details so someone can call back.
Recording is off by default. Transcript retention follows your settings, and workspace access is limited to invited team members. Read our security and privacy pages for details.
The receptionist answers, books the job, and texts the confirmation.